FAQs Archive - Desk 101

Q: How can I trust you to protect my data?

Understandably, when you get external support from a virtual assistant you want to make sure your data is protected. That’s why Desk101 have employed an IT specialist to check that our files system is up to scratch and secure for you and your customers. We do a daily back-up on the cloud and have a membership of ICO to keep on top of expert advice for data protection. Any personal data is locked with encrypted passwords and destroyed when the project is completed. When you pass over control of your accounts, we store your passwords and login details securely. You can send your passwords through locked spreadsheets on protected emails. For more information, send Margaret an email – margaret@desk101.co.uk .

Q: How do I get in touch with you?

You can easily reach us via email or by phone during the usual working hours Monday – Friday between 8am – 6pm, excluding Bank Holidays, or if you would prefer, fill out the enquiry form and we will get back to you as soon as possible.

Q: How do I know you’re using the time efficiently?

We track everything, including the time taken for each task. The invoice is sent with a breakdown of tasks completed. You’re only ever invoiced for time spent on your project, and we’re honest about it.

Q: What are the benefits of using a virtual assistant?

With Desk101’s VA services, you only pay for the support you need, when you need it. Experienced in HR, recruitment, and business administration, we can pick up your project and get started without any handholding. You receive peace of mind due to our expertise, without the need for employing and training a permanent team member. It’s a cost-effective and risk-free way to develop your business. Using a VA gives you the flexibility and support to build a sustainable business on your terms, instead of rushing out of necessity.

Q: How much will it cost to hire a VA?

The cost depends on the type and amount of support you need from your virtual assistant. One-off projects are less cost-effective but give you better flexibility. View the full pricing breakdown on the services page .

Q: Do you have a minimum project amount?

No – the only minimum we set is 1 hours’ worth of time. We do as little or as much as your business needs. Find out more about our flexible VA support pricing and packages here .

For anything that’s not covered here, please feel free to get in touch.

We can answer any questions and make sure we’re a right fit to help your business achieve great things.

Hand over your tasks with peace of mind

FAQs

FAQs

How can I trust you to protect my data?

How do I get in touch with you?

How do I know you’re using the time efficiently?

What are the benefits of using a virtual assistant?

How much will it cost to hire a VA?

Do you have a minimum project amount?

For anything that’s not covered here, please feel free to get in touch.

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