Frequently Asked Questions

Frequently Asked Questions2026-04-22T13:44:51+01:00
Desk101 Virtual Assistants
Desk101 Virtual Assistants
Desk 101 Virtual Assistant Services

Frequently Asked Questions

Here are the answers to Desk101’s most asked questions.

What is a virtual assistant (VA) / Business Support Partner?2026-04-20T15:02:34+01:00

A Virtual Assistant / Business Support Partner is someone who can work on administrative tasks remotely to support your business, without being an employee. As a self-employed external partner, they are flexible to help you as much as you need.

What type of projects can you help with?2023-01-18T13:22:17+00:00

Whether you need regular monthly support or a one-off project, Desk101 can help. From HR and recruitment tasks to basic business admin support, we will be your helping hand to do what’s needed to free up your time. Read more about the services Desk101 offers here.

How can a VA / Business Support Partner help me?2026-04-20T15:04:29+01:00

Whether you need regular monthly support or a one-off project, we can help. From HR and recruitment tasks to business admin support, we will be your helping hand to do what’s needed to free up your time. All of our work can be completed online or virtually, although we can work in-person with local businesses, if required.

Read more about the services Desk101 offers here

How do we start working with you?2026-04-20T15:04:59+01:00

Take that first step…and get in touch. We will start with a conversation around what it is you need help with and then create a plan of action. If you need help working out the best approach, we always make sure that we prioritise your needs. When you get in touch, we will give you a timeframe for when your project will be finished.

Do you have a minimum project amount?2026-04-20T15:05:46+01:00

No – the only minimum we set is 1 hours’ worth of time. We do as little or as much as your business needs. Find out more about our flexible support pricing and packages here.

How much will it cost?2026-04-20T15:06:38+01:00

The cost depends on the type and amount of support you need. One-off projects give you better flexibility, while retainer packages offer a discounted hourly rate. View the full pricing breakdown on the prices & packages page.

What are the benefits of hiring a VA / Business Support Partner?2026-04-20T15:07:27+01:00

In a nutshell…you only pay for the support you need, when you need it. Experienced in HR, recruitment, and business administration, we can pick up your project and get started without any handholding.

You receive peace of mind due to our expertise, without the need for employing and training a permanent team member. It’s a cost-effective and risk-free way to develop your business – giving you the flexibility and support to build a sustainable business on your terms.

How do I know you’re using the time efficiently?2026-04-20T15:07:47+01:00

We track everything, including the time taken for each task. The invoice is sent with a full breakdown of tasks completed. You’re only ever invoiced for time spent on your project, and we’re honest about it.

How do I get in touch with you?2026-04-20T15:08:31+01:00

You can easily reach us via email or by phone during working hours, Monday – Friday between 9am – 5pm, excluding Bank Holidays. Or if you would prefer, fill out the enquiry form and we will get back to you as soon as possible.

How can I trust you to protect my data?2026-04-20T15:09:04+01:00

When your business uses external support, you want to make sure your data is protected. That’s why we employed an IT specialist to check that our file system is secure for you and your customers. We do a daily back-up on the cloud and hold ICO membership to keep on top of expert advice for data protection.

Any personal data is locked with encrypted passwords and destroyed when the project is completed. When you pass over control of accounts, we store your passwords and login details securely. For more information, send Margaret an email.

Can’t find the answer you’re looking for? Get in touch and Margaret will be happy to help.

T: 07747 614 587

E: margaret@desk101.co.uk

Virtual Assistant of the Year Runner Up 2024

VA of the Year Runner Up 2024

Book a free, no-obligation 30 minutes discovery call to discuss your business and see how we can help.

Our Clients Agree –

Turnbull’s Northumbrian Food Hall

Turnbull’s Northumbrian Food Hall have been working with Margaret and Desk101 for about eighteen months now, and they’ve been a huge help to our business. They’ve supported us with HR and recruitment, helping us put better processes in place and speed up how we hire new team members. It’s made a big difference to how smoothly things run day to day. Margaret and Desk101 are great to work with, professional, friendly, and they really understand what a local business like ours needs. We’d happily recommend them.

Sarah McMorn Managing Director, Fantasy Prints

Margaret’s expertise in i3 Profiling provided invaluable insights for both personal and team development within Fantasy Prints. Her ability to discern leadership qualities and decision-making skills, even without prior knowledge of my ownership status, was impressive. The profiling not only highlighted areas for personal growth but also assisted in making informed decisions about team promotions. Margaret’s services are a commendable investment for any business looking to enhance their team’s dynamics and individual potential.

Sarah McMorn – Managing Director – Fantasy Prints

I needed some advice on HR issues, and when I had seen on LinkedIn that Margaret offers this service, I immediately contacted her. We have used Desk101 for Probationary meetings and to provide additional training to our team leaders. Margaret is setting up training programs also. Desk101 is an all-round service that will benefit any business owner and managers. Margaret is a great contact to have.

Sarah McMorn
Managing Director – Fantasy Prints

Andy Rae – Holiday Park Operational Support – Cove UK

If you are looking for a Virtual Assistant who can hit the ground running and take that immediate pressure off, I would wholeheartedly recommend Margaret @ Desk101.

Supporting us with a team recruitment project, Margaret fully understood the brief, took the time to explore all options available and then recommended a course of action. With her guidance, experience, and positive attitude we were able to execute the solutions and deliver results in a timely manner.

Moving forward Desk101 will be supporting us to embed any learnings from the project, along with implementing best practices into the business.

If you are looking for any additional support with Business Admin, Recruitment or HR & Training, I would fully recommend Margaret @ Desk101 to any business.

Andy Rae
Holiday Park Operational Support – Cove UK

Sue Davies – Head of People – Cove UK

I have recently used the wonderful services of this Virtual Assistant to help me recruit a senior role and the task was dealt with in a professional, prompt, and friendly manner.

It was a smooth efficient easy process and the help and support greatly appreciated as it reduced my workload dramatically.

Sue Davies
Head of People – Cove UK

Antony Smith

Working with Margaret is a pleasure. As a Virtual Assistant, we can rely on her to pick up jobs for us, whether everyday tasks such as writing letters, to longer-term and complicated projects.

We operate in a busy, seasonal environment where we don’t have much time to explain every detail. Margaret is excellent at researching the facts, getting ‘under the skin’ of the job and running with it. We know she will always be reliable and thorough and will produce top quality results.

Antony Smith
Head of Culture & Development, Cove UK

For anything that's not covered, please get in touch.

We can answer any questions and make sure we're the right fit to help your business achieve great things.