Frequently Asked Questions

Frequently Asked Questions2023-02-08T09:53:21+00:00
Desk101 Virtual Assistants
Desk101 Virtual Assistants
Desk 101 Virtual Assistant Services

Here are the answers to Desk101’s 10 most asked questions.

What is a virtual assistant (VA)?2023-01-18T13:22:23+00:00

A virtual assistant is someone who can work on administrative tasks remotely to support your business, without being an employee. As a self-employed external partner, VAs are flexible to help you as much as you need.

What type of projects can you help with?2023-01-18T13:22:17+00:00

Whether you need regular monthly support or a one-off project, Desk101 can help. From HR and recruitment tasks to basic business admin support, we will be your helping hand to do what’s needed to free up your time. Read more about the services Desk101 offers here.

How can a Virtual Assistant help me?2023-01-18T13:22:12+00:00

A VA can help you and your business with a wide variety of tasks, from simple administration tasks to managing more complex projects. At Desk101, we can work with you to complete a one-off task or provide longer term support if required. We are here to help any growing business who’s struggling to keep on top of things in-house, but who is not quite ready to hire additional team members – we can support your transition to a bigger team in the future. All of our work can be completed online or virtual, although we can work in-person with local businesses, if required.

How do we start working with you?2023-01-18T13:22:05+00:00

Take that first step..and get in touch. We will start with a conversation around what it is you need help with and then we can create a plan of action. If you need help working out the best approach, we always make sure that we prioritise your needs. When you get in touch, we will give you a timeframe for when your project will be finished.

Do you have a minimum project amount?2023-01-18T13:22:00+00:00

No – the only minimum we set is 1 hours’ worth of time. We do as little or as much as your business needs. Find out more about our flexible VA support pricing and packages here.

How much will it cost to hire a VA?2024-01-03T16:15:59+00:00

The cost depends on the type and amount of support you need from your virtual assistant. One-off projects are less cost-effective but give you better flexibility. View the full pricing breakdown on the services page.

What are the benefits of using a virtual assistant?2023-01-18T13:21:44+00:00

With Desk101’s VA services, you only pay for the support you need, when you need it. Experienced in HR, recruitment, and business administration, we can pick up your project and get started without any handholding.

You receive peace of mind due to our expertise, without the need for employing and training a permanent team member. It’s a cost-effective and risk-free way to develop your business. Using a VA gives you the flexibility and support to build a sustainable business on your terms, instead of rushing out of necessity.

How do I know you’re using the time efficiently?2022-08-22T18:12:21+01:00

We track everything, including the time taken for each task. The invoice is sent with a breakdown of tasks completed. You’re only ever invoiced for time spent on your project, and we’re honest about it.

How do I get in touch with you?2023-01-18T13:21:03+00:00

You can easily reach us via email or by phone during the usual working hours Monday – Friday between 8am – 6pm, excluding Bank Holidays, or if you would prefer, fill out the enquiry form and we will get back to you as soon as possible.

How can I trust you to protect my data?2022-08-22T18:16:09+01:00

Understandably, when you get external support from a virtual assistant you want to make sure your data is protected. That’s why Desk101 have employed an IT specialist to check that our files system is up to scratch and secure for you and your customers. We do a daily back-up on the cloud and have a membership of ICO to keep on top of expert advice for data protection. Any personal data is locked with encrypted passwords and destroyed when the project is completed.

When you pass over control of your accounts, we store your passwords and login details securely. You can send your passwords through locked spreadsheets on protected emails. For more information, send Margaret an email –

Our Clients Agree –

I needed some advice on HR issues, and when I had seen on LinkedIn that Margaret offers this service, I immediately contacted her. We have used Desk101 for Probationary meetings and to provide additional training to our team leaders. Margaret is setting up training programs also. Desk101 is an all-round service that will benefit any business owner and managers. Margaret is a great contact to have.

Sarah McMorn
Managing Director – Fantasy Prints

For anything that’s not covered here, please feel free to get in touch.

We can answer any questions and make sure we’re a right fit to help your business achieve great things.